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Business Process Management

Getting your sales process right

For many business leaders, actually explaining how they sell is really difficult. We can help you establish a proper sales process so that you can transfer your skills for others to be successful

Business training


Successful selling is often built on good ideas, personal drive and a lot of passion

Like any good story, you've got to divide your selling into several stages. Let's take a look at some key areas to help you analyse what you do at each stage:

The skill of documenting a sales process isn’t easy, but be assured that there is always a sequence of events that you can teach to others, and once you have a good grip of this it tends to inform a range of other points like sales tools, internal processes and the big question of who will do the selling if it isn’t you?

  1. Understand why people buy from you
    In reality, most sales processes start with a buyer explaining their problems and the seller listening intently to identify how they can solve them.
  2. Once you know what the pain points are, succinctly demonstrate your solution
    It’s really important not to sell ‘everything’ at this stage, just focus on specific and relevant issues that the buyer has told you about
  3. Anticipating and documenting potential obstacles is key
    As a business leader, you will undoubtedly have seen and dealt with lots of obstacles, but it is important to be clear about the potential obstacles that your team will face, and document the solution you would recommend.
  4. Knowing when to move from ‘selling’ to ‘closing’
    Over time, you will have learned when the right moment is to stop talking about the product and start talking about the deal – you need to make it clear to others when this ‘switch’ point is.
  5. Understand the milestones in your sales process and your critical points of closure
    Experience will have taught you how many meetings it takes to close a deal, what you need to do at each stage, when you should push for a close or even back off. A simple flow chart will often help with this process.
Business whiteboard
Business meeting notes