Are you an SME or a large corporation with multiple salespeople in a customer service facing role? We provide sales training to businesses of all sizes who operate within the customer services industry, whether that’s call centres, travel & hospitality, insurance & banking or telesales, our proven sales training techniques empower your staff to boost results while delivering exceptional service.
Sales Training for Customer Service
Boost your customer service sales with bespoke training
Why sales training for customer service?
Customer service is the lifeblood of any business, it directly impacts customer satisfaction, loyalty, and ultimately, your bottom line. The role of your customer service team is to understand client needs and offer your solutions, but they need the right skills to do so.
Our sales training provides industry-specific techniques to seamlessly blend your services with sales, aligning with your brand voice and solutions. By investing in sales training, you transform your customer service team into a powerful sales force, capable of identifying opportunities to upsell, cross-selling complementary solutions, and boosting customer lifetime value—all while maintaining the high-quality service your current and future clients expect.
Industries we support in customer service sales training
We provide specialised sales training for various customer service sectors. Our expertise covers:
Telesales
Equipping telesales teams with persuasive techniques to convert calls into sales, enhancing communication skills for remote customer interactions.
Travel and Hospitality
Training staff to upsell and cross-sell while maintaining the high standards of service expected in the travel and hospitality industry.
Banking
Empowering banking customer service representatives to identify financial product opportunities while ensuring regulatory compliance.
B2B Customer Service
We work to develop strategies for all B2B customer service types to nurture long-term business relationships and identify expansion opportunities.
Not seeing your industry? Our experts cover many customer service sectors. To learn more, please fill out the form at the bottom of the page.
How does our customer service sales training work?
Our customer service training is a dynamic, tailored process that evolves with your business. We start by immersing ourselves in your organisation, analysing staff experience levels, business goals, and any unique challenges your company faces. Based on a comprehensive assessment, we then handpick training modules specific to your needs.
Our bespoke programmes are designed to be flexible, offering various delivery formats to suit your team’s preferences and schedules. Our custom training modules are designed to align with your brand voice and incorporate real scenarios from your business.
“Firestarter make a real difference to the businesses they work with, whether it’s SME or larger. We’ve connected with many other businesses as we continue to pivot and prosper with their help.”
CEO
GUNG HO Communications
Talk to our training specialists today
We love learning about your training needs
At Firestarter, we develop bespoke sales training programmes for sales people and sales teams in businesses of all shapes and sizes, across a wide range of industries.
Whether you’re looking to sharpen up core selling skills
such as sales prospecting, pipeline management, negotiating skills, sales closing or if you’re keen to focus specifically on selling in different channels or industries, we’ve got a huge portfolio of sales training content that can be tailored to your individual needs.
Get in touch with us today and we can discuss a bespoke programme that’s perfect for you, your sales team, sales managers or even senior leaders.
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