The purpose of the channels is to connect with existing customers and develop relationships with potential new ones. Each of these different channels and tactics have their own measures of performance, and only by having a clear picture of how they can best support your overarching goals will you understand how well each channel is performing for you.
Digital marketing can have an important role to play in reaching new leads, prompting them to take actions with your business which help you develop a relationship, converting them into customers and then continuing to engage with them and retain their confidence and loyalty.
In an effective, goal-focused digital marketing strategy, different digital marketing channels, tactics and communication types will be effectively woven together to create a comprehensive series of digital marketing campaigns which will generate meaningful results for your business.